Case Study: Belfius Bank achieves scaled SAFe agile transformation and organization-wide transparency with Apptio Targetprocess

Belfius Bank - Customer Case Study

Belfius is a Belgian banking‑insurance group undergoing a bank‑wide agile transformation to stay competitive and better invest in its people. As Head of the IT PMO, Peggy Goossens led a move to a tailored SAFe‑based delivery model and needed a single, centralized tool that would enable transparency, business‑IT collaboration and clear priority management—capabilities the bank’s existing tools could not provide.

Belfius selected Apptio Targetprocess (with Accenture support) for its flexibility, strong visualization and vendor responsiveness, training roughly 1,300 users across portfolio, program and team layers. The platform now powers idea-to-epic workflows, big‑room planning and PMO backlog management, delivering clearer cross‑portfolio prioritization, stronger business–IT collaboration, earlier risk detection and day‑to‑day visibility for stakeholders.

Belfius Bank

Peggy Goossens

Head of IT PMO