Case Study: Fitness Connection improves customer service and streamlines operations with Appstem’s self-service kiosk

Fitness Connection streamlines 45 gyms with Appstem

Fitness Connection, a gym chain with 45 locations, faced the challenge of reducing person-to-person interactions in its facilities due to the COVID-19 pandemic while still maintaining customer service and streamlining operations. They partnered with their trusted software development vendor, Appstem, to create a solution.

Appstem designed and developed a custom self-service touchscreen kiosk that acts as a digital concierge. This solution improved customer service by handling basic functions like check-ins and class sign-ups, which freed up employees for more personalized tasks. The kiosk also helped reinforce the brand, boost membership conversions, and upsell services. For Appstem, the project resulted in a successful launch that created a scalable foundation for future enhancements, including planned point-of-sale functionality.

Fitness Connection