Case Study: Strapi achieves 12x faster support operations with Appsmith

Strapi finds user information in 10 seconds with Appsmith

Strapi, an open-source headless CMS provider, was facing significant inefficiencies in its customer support operations after launching Strapi Cloud. Their support team struggled with customer data being scattered across multiple systems, making it time-consuming to access the information needed for troubleshooting. To address this challenge, they turned to the low-code platform Appsmith.

Using Appsmith, Strapi built a centralized internal dashboard in just one day. This solution consolidated user data, project details, and deployment histories into a single view. The implementation by Appsmith had a dramatic impact, slashing the time to find a user's information from around two minutes to just 10 seconds, thereby accelerating support response times and improving the overall customer experience.

Strapi