Case Study: HIFI retrieves customer information 50% faster with Appsmith

HIFI (Block) Retrieves Customer Information 50% Faster Using Appsmith to Build Custom CRM and Onboarding Tools

HIFI, a fintech company recently acquired by Block, needed a better way to manage internal workflows as client onboarding and information retrieval became increasingly time-consuming. Its team was spending hours each week manually digging through scattered spreadsheets and applications, making basic CRM and membership tasks painfully inefficient.

Using Appsmith, HIFI’s technical product manager built custom internal tools, including a CRM for membership applications, a Cash Flow customer data app, a vendor connections tracker, and a unified dashboard. With Appsmith, HIFI cut debugging time by 75% and reduced time spent tracking down information by 50%, while building its first app in just 30 minutes.

HIFI

Sachi Williams

Technical Product Manager