Case Study: HIFI boosts customer information retrieval by 50% with Appsmith

HIFI accelerates customer information retrieval by 50% with Appsmith

HIFI, a FinTech startup recently acquired by Block that builds technologies for musicians, faced significant internal challenges. Their technical product manager, Sachi Williams, found that simple tasks like searching customer membership applications were extremely painful. The company relied on a jumbled collection of scripts and spreadsheets, making it impossible to quickly retrieve customer information and slowing down critical processes like client onboarding. The lack of simple, powerful internal tools was hindering productivity.

Sachi Williams implemented Appsmith to build custom internal tools, starting with a CRM application built in just 30 minutes. Using Appsmith's drag-and-drop UI and its native integration with PostgreSQL after HIFI migrated to ClickHouse DB, she was able to rapidly develop and iterate on four key internal apps without relying on the engineering team. As a result, Appsmith helped HIFI cut down time spent debugging internal tools by 75% and reduced the time spent tracking down customer information by 50%, dramatically accelerating their operations.

HIFI