Case Study: Fyle reduces engineering workload with Appsmith

Fyle cuts service request turnaround from days to seconds with Appsmith

Fyle, a fintech company backed by Tiger Global, faced a scaling challenge where its customer success team was dependent on the engineering team to manually resolve a high volume of service requests. This created significant backlogs, delayed resolutions by several days, and reduced engineering productivity. To solve this, they turned to the vendor Appsmith to build an internal tool.

Using Appsmith, Fyle built a service request management system that empowered their customer success team to self-serve and resolve many requests instantly. This solution automated 30% of all service requests in one quarter, reducing the turnaround time from days to seconds and freeing up valuable engineering bandwidth. The Appsmith platform was chosen for being easy to evaluate, build on, and deploy privately.

Fyle