Case Study: Funding Societies achieves faster customer support with Appsmith

Funding Societies handles 50% of CX workload with Appsmith

Funding Societies, a leading digital financing platform in Southeast Asia, faced the challenge of efficiently managing a high volume of customer inquiries as the company grew. To reduce turnaround times for loan application questions and process requests faster, they turned to vendor Appsmith to help build a custom AI-powered assistant named Shane as part of a full-stack application.

Using the Appsmith low-code platform, Funding Societies rapidly developed internal tools to manage the AI assistant and its critical Human-in-the-Loop (HITL) oversight processes. The solution, powered by Appsmith, was highly successful; the Shane AI assistant handled about 50% of a typical customer service representative's workload in the initial experiment, achieving equivalent customer satisfaction rates to human agents while enabling the company to scale its support for complex queries.

Funding Societies