Case Study: AgriDigital achieves 586% faster customer service turnaround with Appsmith

An Australian Agri Tech Firm Increased Customer Service Turnaround Speed By 586%

AgriDigital, an Australian agritech company, needed a faster way to handle frequent customer support requests that didn’t require full engineering involvement. Using Appsmith, the team set out to build an internal self-service tool so customer support could resolve small, repetitive tasks without creating Jira tickets and waiting on backend engineers.

With Appsmith, AgriDigital quickly implemented an internal support app that enabled self-service for common requests like deleting connections. The result was a major improvement in efficiency: tasks that previously took two days now take about five minutes, boosting customer service turnaround speed by 586% and reducing pressure on engineering bandwidth.

Agridigital

Shilpa Gupta

Infrastructure Engineer