Case Study: Metropolitan Thames Valley achieves paperless, streamlined operations with AppSheet

Metropolitan Thames Valley - Customer Case Study

Metworks, the in-house repair contractor for Metropolitan Thames Valley that services roughly 57,000 homes across the U.K., struggled with slow, paper-based back-office processes that left supervisors manually entering data from job sites into spreadsheets. With about 200 field technicians and 70 office staff handling everything from emergency repairs to vehicle management, the company needed a more efficient way to handle product ordering, asset tracking, and employee requests.

Using AppSheet’s no-code platform, Metworks built more than 30 custom apps — including a vehicle inspection tracker rolled out in about two weeks — to digitize workflows and centralize data. The apps have eliminated over 6,000 sheets of paper, transmitted more than 2,000 digital inspection reports this year, processed 3,000+ overtime forms and 1,000+ equipment requests, and improved visibility, response times, and GDPR-compliant data security across the organization.

Metropolitan Thames Valley

Gabriel Matei

System Administrator