Case Study: Access RV achieves streamlined operations and improved customer service with AppSheet

How an RV Dealer Digitizes its Operations and Customer Service

Access RV, a family-run RV dealership in Salt Lake City serving hundreds of customers a year, faced slow, paper-heavy operations—especially during peak season. New pay systems and daily paper forms forced staff into extra hours tallying spreadsheets and making thousands of manual customer calls, creating bottlenecks and consideration of hiring additional help.

Technician Spencer Jones built three integrated AppSheet apps for Sales, Rentals, and Parts & Service that digitized time-clocking, inventory, appointments, inspections, and automated email reminders and notifications. The apps replaced paper workflows, cut overtime, eliminated mass manual outreach, sped up processes that once took days or weeks, improved customer communication and reliability, and are now used company-wide and adapted for other businesses.

Access RV

Spencer Jones

Access RV