Case Study: TigoUne (Millicom Colombia) streamlines field inspections and reporting with AppSheet

Field Inspection Millicom’s TigoUne Sees Field of Opportunities with AppSheet

TigoUne, the Colombian subsidiary of Millicom, manages a complex mix of fixed and mobile network assets and services. Field audits were done on paper (and briefly in Excel), creating fragmented, unsecured records, manual re-entry, and inconsistent reporting that hampered operations and visibility.

TigoUne replaced paper workflows with a no‑code AppSheet mobile app that centralizes data, delivers real‑time monitoring, automated reports, and easy in‑app updates without lengthy development cycles. The app is used by more than 80 field staff and supports roughly 5,600–6,700 audits monthly across customers, tower sites, and rollouts—dramatically improving efficiency, data security, and organizational visibility.

TigoUne

Sebastian Arango Alzate

Field Audit Specialist