Case Study: Imperial College Healthcare NHS Trust achieves sub-30-second desktop access and reduced service desk calls with AppSense DesktopNow

Imperial College Nhs Trust - Customer Case Study

Imperial College Healthcare NHS Trust, one of the UK’s largest teaching hospital groups spanning five hospitals, faced slow logons, user profile corruption, inconsistent desktop experiences and over 900 unevenly deployed applications that hindered clinicians who roam between sites. IT set a "30 Second Challenge" to deliver real‑time access at the point of care, speed up logons, reduce service desk calls and eliminate local admin accounts.

By deploying AppSense DesktopNow alongside a Windows and application‑virtualization upgrade, ICH delivered a centralized, personalized desktop to 7,500 clinical staff that follows users across locations. The solution achieved application launch within 30 seconds from boot, reduced logon‑to‑application time to under 10 seconds, resolved profile corruption, simplified policy management, eliminated local admin rights and dramatically cut service desk calls—letting clinicians focus on patient care.

Imperial College Nhs Trust

Kathy Lanceley

Deputy CIO For ICH