Case Study: Flight Centre Technology South Africa achieves sub-20-second logons and centralized desktop management with AppSense

Flight Centre Technology South Africa - Customer Case Study

Flight Centre South Africa, part of a global travel company with over 160 local outlets, struggled with a decentralized IT environment that hampered staff who frequently moved between offices. Consultants faced slow 40–50 second logons, lost session settings, difficulty accessing local printers and profiles, and time-consuming fixes for corrupt profiles and application rollouts across many servers.

The company implemented AppSense DesktopNow to centrally manage user environments, applications and performance. As a result logon/logoff times dropped to under 20 seconds, printer and desktop settings are preserved, corrupt profiles can be rolled back in about three minutes, and application deployments that once took multiple people hours now take one person roughly 30 minutes—cutting migration and rollout effort by over 90% and boosting productivity.

Flight Centre Technology South Africa

Pierre Smit

Service Operations Specialist