Case Study: Royal London Group achieves 15x server capacity and cost savings with AppSense DesktopNow

Efficiency secured in terminal server environment for Royal London

Royal London Group, the UK’s largest mutual life insurer, needed to roll out thin‑client/Citrix desktops for its Customer Services team but ran into severe performance and security issues. A mainframe emulator consumed up to 50% of a server’s CPU—limiting capacity to two users per server—while Office allowed risky access to the C: drive; these problems threatened productivity, server utilization and licensing compliance.

Royal London deployed AppSense DesktopNow (Performance Manager, Environment Manager and Application Manager) to optimize CPU use, lock down risky features and control applications. The result: immediate improvements in performance and profile management, capacity rising to about 30 users per server, faster logons, better license compliance, reduced costs and increased end‑user productivity.

Royal London Group

Spencer Taylor

Projects and Governance Manager