Case Study: Baylor Scott & White Health achieves sub‑11‑second Epic launches and faster logins with AppSense DesktopNow

Baylor Scott & White Health - Customer Case Study

Baylor Scott & White Health Central Texas, a large not‑for‑profit health system undergoing rapid growth and an Epic EMR rollout, was struggling with desktop management in its Citrix environment. Bloated and corrupt user profiles, long and inconsistent logon and application launch times (sometimes up to five minutes), and users requiring admin rights to run certain apps were degrading clinician productivity and stretching IT resources.

The organization deployed AppSense DesktopNow and Application Manager to manage profiles, optimize performance and control privileges. The result was dramatic: Epic initial launch times fell to under 11 seconds, profile corruption was eliminated, Windows logons and support calls were reduced, server stability and user density improved (supporting ~1,700 concurrent sessions), updates became faster, and per‑application admin rights balanced security with usability—improving IT efficiency and patient care delivery.

Baylor Scott & White Health

Mike Kramer

Vice President of IT