Case Study: O’Neill achieves faster logins, improved application performance and 25% fewer helpdesk calls with AppSense Workspace Management

AppSense provides world-class workspace management for a world-class innovator

O’Neill, the pioneering surf brand with a global, 24/7 workforce, faced rising IT challenges as employees worked from many devices and locations. Their existing workspace management on a Citrix XenApp platform caused slow logins (around 2 minutes), poor application performance and memory issues with a mission‑critical ERP, limited policy flexibility, high helpdesk volumes and the prospect of costly hardware upgrades.

By deploying AppSense Environment Manager and Performance Manager, O’Neill gained centralized, flexible user environment control and granular application memory management. Logon times dropped to under 25 seconds, helpdesk calls fell by 25%, server reprovisioning moved from days to hours, application availability and performance improved, additional hardware purchases were avoided, and desktop management costs and user satisfaction both improved.

O’Neill

Peter Maljaars

Global IT Service & Infrastructure Manager