Case Study: Rapid Global Growth Drives Consulting Firm achieves lower Oracle support costs and stabilized ERP operations with Apps Associates

Rapid Global Growth Drives Consulting Firm - Customer Case Study

Rapid Global Growth Drives Consulting Firm, a rapidly expanding specialist consulting firm, needed a comprehensive ERP environment to manage its global growth and support a complex mix of Oracle E-Business Suite, Hyperion, and Microsoft-based applications. The company was struggling with the implementation and ongoing stabilization of its Oracle Hyperion Planning solution, and it needed a partner that could quickly resolve issues and optimize its investment.

Apps Associates implemented a joint on-shore/off-shore support model to provide functional and technical assistance, resolve project issues, and transition the environment into stable managed support. With Apps Associates’ help, the client stabilized its systems, restructured support during a downturn, and later expanded the engagement to include enhancements and project work; the result was at least a 20% reduction in Oracle support costs and a more successful, integrated IT delivery model.