Case Study: Global Third-Party Logistics Provider improves customer service with Apps Associates mobile app solution

Global Third-Party Logistics (3PL) Provider Improves Customer Service with New Mobile App

The Global Third-Party Logistics Providing Company wanted to improve customer service and shipping quality by standardizing dock, warehouse, and in-transit processes, but fragmented regional workflows were causing inconsistent handling and shipment damage risk. It turned to Apps Associates to help deliver a mobile app that could support those goals and better protect shipments.

Apps Associates developed an iPhone mobile application that lets users capture shipment photos and upload them, along with metadata, to a central AWS repository using Amazon S3 and Amazon RDS. The secure, easy-to-use solution was delivered in just six weeks, on time and on budget, and is helping the company improve customer service, standardize processes, and reduce cost per container, with the app expected to scale to about 700,000 pictures per year.