Case Study: Clinical Research Supply Company reduces IT costs and improves efficiency with Apps Associates

Clinical Research Supply Company support the business. Reduces IT Costs and improves efficiency

Clinical Research Supply Company, a high-tech supplier serving pharmaceutical manufacturing customers, was under pressure in a shrinking market to cut costs and improve operational efficiency. After implementing Oracle E-Business Suite (EBS), the company found its ad hoc, people-based IT support model could not reliably resolve problems or keep pace with the business’s growing complexity, so it sought a more structured managed services partner.

Apps Associates provided managed services for the company’s Oracle systems, including EBS and Fusion Middleware, and introduced a process-based support model with ticketing, tracking, and root-cause resolution. This stabilized systems, reduced IT problems, improved user satisfaction, and allowed the company to redeploy internal IT staff to more strategic work; Apps Associates also helped eliminate a month-end support spike by fixing financial close process issues.