Case Study: Westfield improves guest services and booking efficiency with Appointedd

Westfield - Customer Case Study

Westfield, the international shopping mall brand with more than thirty locations worldwide, wanted to make visiting Westfield London easier for busy shoppers while improving the customer journey. They needed a way to streamline rentals for kiddy cars and mobility vehicles, reduce wait times, regulate visitor flow, increase dwell time and in-store revenue, and integrate with their existing Outlook calendars. Westfield chose Appointedd’s online booking tools to help solve this challenge.

Appointedd implemented a flexible, easy-to-use booking system that let customers reserve hire equipment and other guest services in advance, including corporate meeting spaces and personal styling services. The solution automated scheduling, sent confirmations and reminders, reduced no-shows, and allowed staff to manage bookings more efficiently and deliver a more personalized service. Westfield reported very positive feedback from guests and staff, and Appointedd was live within weeks, with the rollout praised for its ease of implementation and strong support.

Westfield

Ashley Boyd

Guest Experience Manager