Case Study: Victoria’s Secret achieves 100% booking-to-sale conversion with Appointedd

Victoria’s Secret achieves 100% booking-to-sale conversion with Appointedd

Victoria’s Secret, a global leader in lingerie and beauty, needed to reinvent its bra fitting experience. Their challenge was to make it effortless for customers to book appointments while giving store teams real-time visibility and control, all to convert this personalized service into meaningful revenue. They partnered with Appointedd to find a solution.

Appointedd provided a booking platform that allowed customers to schedule bra fittings online 24/7. This solution gave store teams instant visibility to prepare for each visit, ensuring a seamless and personalized experience. The results for Victoria’s Secret were a 100% conversion rate from booking to sale and an average basket size of £109. Appointedd’s support and partnership were also highlighted as key to the program's success.

Victoria’s Secret