Case Study: McArthurGlen boosts bookings and streamlines operations with Appointedd

McArthurGlen boosts truck bookings by 16,000% with Appointedd

McArthurGlen, Europe's leading designer outlet group, faced the challenge of scaling its premium operations across multiple countries. They needed a flexible booking solution from Appointedd that could deliver luxury-quality customer journeys, support internal operational bookings, and provide actionable data insights across all their locations.

Appointedd implemented a scalable platform that managed eight distinct use cases, including VIP appointments and truck delivery scheduling. The solution provided multi-language and timezone support across 13 centres. The results for McArthurGlen included a 16,000% surge in quarterly truck delivery bookings and the management of over 3,900 recruitment event bookings, greatly enhancing their operational efficiency.

McArthurGlen