Case Study: Charlotte Tilbury achieves 235% booking growth with Appointedd

Charlotte Tilbury boosts bookings 235% with Appointedd

Charlotte Tilbury, a globally recognized cosmetics brand, needed a scheduling solution that could scale globally to support their expansion of in-store and online beauty services. Their challenge was to find a flexible system capable of handling various appointment types across multiple time zones while delivering a luxury customer experience and providing intuitive tools for their store teams, which traditional tools could not meet. They partnered with Appointedd for its robust scheduling software.

Appointedd implemented a highly customizable scheduling solution that streamlined customer journeys for one-to-one in-store appointments, virtual consultations, and global masterclasses. The platform's intuitive design and automation features reduced no-shows and improved efficiency. As a result, Charlotte Tilbury saw a 235% quarter-on-quarter increase in bookings, processing over 73,000 virtual appointments and 38,000 in-store appointments through Appointedd.

Charlotte Tilbury