Case Study: Billings & Edmonds cuts appointment cancellations by 66% with Appointedd

Billings & Edmonds cuts cancellations by 66% with Appointedd

Billings & Edmonds faced a challenge managing high volumes of school uniform appointments through a manual process reliant on phone and email. This system was time-consuming for staff, inconvenient for customers, and prone to errors and last-minute cancellations. Seeking a faster, more reliable scheduling solution, especially with a surge in demand expected during COVID-19, they turned to Appointedd for its online booking system.

Appointedd implemented a fully customizable and scalable scheduling system that aligned with the company's brand, even during lockdown. The solution provided a seamless experience for staff and parents, leading to a 66% decrease in the overall cancellation rate within one quarter. Appointedd enabled appointments to be made and attended seven days a week, dramatically improving efficiency.

Billings & Edmonds