Case Study: Ardnahoe Distillery streamlines whisky experience bookings with Appointedd

Ardnahoe Distillery - Customer Case Study

Ardnahoe Distillery, one of nine active distilleries on the Isle of Islay, needed a booking system to manage whisky and distillery experiences as it opened in 2019. Working with Appointedd, the distillery sought a flexible, multichannel booking solution that could handle online payments and help staff spend less time on administration.

Appointedd delivered online booking tools that enabled Ardnahoe to offer bookable experiences 24/7, take payments in advance, and send visitor notifications and reminders. The result was smoother operations and stronger customer service, with 721 bookings generated in just 3 months, 70% of bookings taken online, and an average booking time of only three minutes.

Ardnahoe Distillery

Paul Graham

Visitor Centre Operations Manager