Case Study: Aquarius Contact Centre streamlines calendar management with Appointedd

Aquarius Contact Centre - Customer Case Study

Aquarius Contact Centre, Scotland’s only homeworker call centre, needed a simpler way to manage appointments across the many calendar systems used by its 200+ clients. With operators working from home and customers using Google, Outlook, Apple, and other booking tools, the team wanted a single, efficient way to keep scheduling consistent without disrupting clients’ existing calendars. Appointedd provided the calendar management capability used to solve this challenge.

By integrating Appointedd’s booking apps into Aquarius’s internal call centre software, operators could add appointments directly into clients’ calendars using one easy-to-use tool with two-way calendar sync. Appointedd streamlined the process for staff, improved consistency, and made booking much easier for customers, who also received mobile access and email confirmations. Aquarius reported that the system “flows really easily” and that Appointedd’s functionality is “head and shoulders above” other options, though no numeric performance metrics were shared.

Aquarius Contact Centre

Roddy Forfar

Managing Director