Case Study: Technicolor achieves real-time vendor service and better customer experience with Appnovation

Making real-time a reality for 17,000 employees and prompting a better customer experience because of it

Technicolor, a global technology leader in media and entertainment with 17,000+ employees across 100+ sites in 25 countries, needed a digital solution to improve collaboration with vendors and enable real-time exchange of items such as action items, claims, and change notices. Technicolor also wanted to streamline workflows across procurement and approvals, including integration with Jira Service Desk.

Appnovation implemented a real-time workflow and vendor-exchange solution integrated with Technicolor’s existing processes and Jira Service Desk. As a result, Technicolor can now rapidly fulfill service requests, improve support quality, and deliver faster service to vendors, helping the company focus on innovation and customer experience.

Technicolor