Case Study: Doctify achieves data-driven patient insights with Appnovation and Google Gemini AI & Looker

Doctify improves patient review insights with Appnovation

Doctify, a platform for patient reviews in the UK, needed to improve its internal analytics to understand competitive performance and enhance decision-making. They partnered with Appnovation, who deployed Google's Looker platform to help them gain actionable insights from their data.

Appnovation utilized Google's Gemini AI and LookML to analyze patient reviews, performing sentiment and aspect-based sentiment analysis. This solution uncovered key themes and insights, which were then visualized in Looker for easy use by stakeholders. The integration empowered Doctify's clients to better understand patient needs, leading to more data-driven decisions, improved competitive performance, and a higher standard of customer service across the healthcare ecosystem.

Doctify