Case Study: Bolttech improves service desk efficiency with Appnovation and Jira Service Management

Bolttech streamlines service requests and tracks 100% of tickets with Appnovation

Appnovation helped Bolttech, a rapidly growing device protection division, overcome its challenge of managing in-house IT service requests through a cumbersome email system. This method was causing delays and poor customer experience, so Bolttech sought a scalable, long-term solution to streamline its service desk capabilities.

Appnovation implemented a customized Jira Service Management system for Bolttech, paired with a Confluence knowledge base. The solution featured tailored workflows for different departments, enabling self-sufficient agents and efficient request handling. As a result, Bolttech can now quickly manage a large volume of service issues, route tickets appropriately, and provide in-house customers with reliable status tracking.

Bolttech