Case Study: Corebridge Financial streamlines IT requests with Jira Service Management by Appnovation

AIG streamlines IT requests for 2,000+ employees with Appnovation

Appnovation partnered with AIG, now Corebridge Financial, a company operating in the regulated financial sector. The customer's challenge was its reliance on a fragmented mix of emails, spreadsheets, and various systems to manage internal IT requests, which often resulted in significant delays and missed requests despite having a robust IT Governance framework.

Appnovation implemented and optimized Jira Service Management, leveraging the customer's existing Atlassian infrastructure to create a central request system. The solution streamlined workflows, automated ticket creation, and provided clear status notifications. As a result, Appnovation transformed the IT request process into a new standard that enhanced efficiency and is now used by over 2000 employees, with round-the-clock support provided by Appnovation's Managed Services team.

AIG (now Corebridge Financial)