Case Study: UCaaS Leading Company achieves faster MTTR and detects issues before customers do with AppNeta

UCaaS Leading Company - Customer Case Study

A growing UCaaS/collaboration provider was struggling to support critical customers because its NOC lacked visibility into end-user sites—customers often noticed problems before the company did. The senior critical situation manager needed better troubleshooting, on-site data, and proactive alerting to stop operating reactively and to build credibility with high-priority accounts.

The team deployed AppNeta Performance Manager appliances at customer locations and for internal testing, using usage analysis, packet capture and alerts to pinpoint network and application issues. That approach shortened troubleshooting from about an hour to 30–40 minutes, uncovered carrier packet loss, prevented a bandwidth outage, identified users degrading call quality, and enabled the team to notify and resolve problems before customers were affected.