Case Study: Parchment achieves 99% operations time savings and cuts MTTR from days to minutes with AppNeta TraceView

Parchment Commits to User Experience with TraceView

Parchment is a market leader in electronic credential delivery, replacing paper transcripts with a secure, high-speed SaaS platform used by millions of students, educators and employers. Rapid user growth strained their Java/PHP/Apache stack, and ops teams struggled to diagnose slow performance from sparse user reports, often taking days to locate and prioritize issues.

Parchment evaluated APM vendors and chose AppNeta’s TraceView for its deep visibility into database calls, service tiers and Apdex-based user experience metrics. TraceView cut mean time to resolve from days to minutes, saved roughly 99% of operations’ time on investigations, and enabled targeted fixes by drilling down to specific URLs, controllers, hosts and query traces—launching a company-wide push to further improve end-user experience.

Parchment

Mike Williams

Director, Data Center Operations