Case Study: Leading Fashion Retailing Company achieves faster mean time to resolution and end-to-end guest network and application visibility with AppNeta

Optimizing the In-Store Retail Experience with Application & Network Monitoring

A leading fashion retailer with $2.8B in revenue and 260 stores faced growing user complaints and helpdesk tickets after rolling out guest Wi‑Fi: employees experienced periodic slowdowns or downtime on homegrown (.NET/IIS) and SaaS apps like Office 365, and IT had no visibility into guest networks or historic end‑user experience. Without tools to determine whether problems were network‑ or application‑side, issues caused finger‑pointing, lost productivity and revenue.

The retailer implemented AppNeta to deliver hop‑by‑hop WAN and last‑mile visibility plus synthetic end‑user monitoring for business‑critical apps. Real‑time dashboards, proactive alerts and historical data let teams pinpoint app vs network faults in minutes, reduce mean time to resolution, identify bandwidth hogs, eliminate inter‑team blame, and free the network team to focus on strategic work — restoring reliable in‑store experience.