Case Study: Healthcare Company achieves reliable EHR performance and 15% bandwidth savings with AppNeta

Monitoring the EHR System Brings Positive Outcomes to Healthcare Company

A healthcare support organization responsible for a centralized EHR system used by more than 100 medical practices and roughly 250 users needed to ensure reliability, efficiency and security across dozens of remote sites with no on-site IT. The IT team struggled to diagnose whether poor user experience was caused by internet performance, application configuration, or user issues, and they needed visibility into guest networks and bandwidth consumption to proactively support clinicians.

They deployed AppNeta for endpoint monitoring, alerts and targeted diagnostics, integrating performance reviews into weekly operations and opening diagnostic ports as needed. Results included a ~15% reduction in bandwidth usage (lower ISP costs), faster root-cause identification and resolution, location-specific visibility into nonwork bandwidth use, actionable historical data to spot ISP or configuration problems, and standardized technology/processes that simplified onboarding and reduced operational risk.