Case Study: Moore-Wilson achieves rapid root-cause resolution and efficient DevOps with AppNeta TraceView

Efficient Digital Agency DevOps With AppNeta

Moore-Wilson is a British design and development agency that builds and maintains bespoke PHP/Drupal web applications for clients including British National Air Traffic Services and Chatham House. With 30 developers handling many distinct projects, they needed automated performance and reliability insight—particularly into open-source and third‑party modules—so new work could proceed smoothly and legacy apps could be maintained with minimal operational effort.

After deploying TraceView on 60 production servers, Moore‑Wilson quickly identified and fixed a year‑long memory problem caused by a single page issuing over 50,000 database queries. TraceView’s Drupal visibility, Puppet deployment hooks, and annotation features cut debugging time from days to hours, improved dev‑ops collaboration with shared performance data, and freed the team to focus on shipping new features rather than chasing production issues.

Moore-Wilson

Jasper Hargreaves

Hosting & Services Manager