Case Study: CyrusOne achieves real-time application visibility and faster troubleshooting with AppNeta

CyrusOne Gets Proactive About Application Performance

CyrusOne, a leading data center provider serving just under 1,000 customers worldwide—including 175 of the Fortune 1000—operates across 30 data centers and prioritizes high customer satisfaction. Internally, a small IT team struggled to support ~500 users plus contractors and public Wi‑Fi without visibility into cloud applications like Office 365 and Salesforce; when VoIP quality worsened after a provider change, network metrics looked fine but the root cause remained elusive.

The team deployed AppNeta Performance Manager across 31 global locations to gain real‑time, end‑user application visibility and customizable performance indexes. AppNeta let them pinpoint a slow Office 365 server, simulate VoIP calls at user endpoints, compare sites, and combine monitor data to troubleshoot faster — shifting from reactive firefighting to proactive monitoring, uncovering usage trends (including an evening slowdown), and improving user satisfaction while freeing the team for strategic work.

CyrusOne

Steve Aichelmann

Senior Director IT Infrastructure