Case Study: the General Department of Maintenance improves road maintenance quality with Applus+ supplier evaluation

General Department of Maintenance improves road maintenance with Applus+ across 62 performance-based contracts

The General Department of Maintenance sought to optimize service levels and efficiency for roads in Saudi Arabia through 62 performance-based contracts. To ensure the quality and effectiveness of the work carried out by its contractors, it engaged Applus+ for its supplier evaluation and quality assurance services.

Applus+ implemented a comprehensive supplier evaluation process, which included monitoring contractor performance, conducting audits, and providing technical advice. This solution resulted in a measured increase in contractor performance, improved communication, and the implementation of new technologies. Applus+ also developed a custom application for managing contract work and enhanced incident response procedures.

General Department of Maintenance