Case Study: The Seltzer Group achieves increased client retention at every touchpoint with Applied Systems

The Seltzer Group Increase client retention at every touchpoint

The Seltzer Group is an independent insurance agency based in Orwigsburg, PA, with 35+ employees across five offices and nine years as an Applied customer. Facing rising customer expectations for 24/7 service, the agency needed to leverage technology to remove “the walls of our agency” and differentiate its business while improving client retention at every touchpoint.

By implementing Applied Epic along with Applied CSR24 and Applied Mobile, The Seltzer Group created a connected, anytime/anywhere customer experience that keeps clients engaged and informed. The technology-driven approach enabled seamless interactions across channels, helping the agency stand out in the market and drive increased client retention.

The Seltzer Group

Andrew Supeck

Director of IT