Case Study: The Motorists Insurance Group achieves greater agent accessibility and improved client retention with Applied Systems (IVANS)

The Motorists Insurance Group Deliver stability and accessibility to agents

Motorists Insurance Group, a Columbus, OH–based carrier founded in 1928 with 100+ employees and offices, needed to deliver stability and consistent, accessible service to its agency network. To create a uniform client experience and reduce friction, the company sought to improve connectivity and automate data exchange with agencies across its footprint.

Motorists deployed the IVANS suite—Exchange, Markets and Download—to actively manage insurer download connections, reduce paperwork, and give agents faster access to up‑to‑date policy information and market options. The automation and standardized workflows increased agent flexibility, strengthened client retention, and delivered a more consistent experience for agencies and policyholders.

Motorists Insurance Group

Tom Campana

Assistant VP of Agency & Policyholders Systems