Case Study: Scott Insurance achieves seamless remote operations and online renewals with Applied Systems' Indio

Manage remote operations with a digital application and renewal platform

Scott Insurance, an employee‑owned agency founded in 1864 and headquartered in Lynchburg, Virginia with 320+ employees across nine offices, faced the pandemic-era challenge of shifting a traditionally paper‑based, in‑person application and renewal process to remote operations without disrupting customer service.

By using Indio’s digital application and renewal platform—already implemented before staff went home—Scott was able to move renewals online, maintain superior customer service, and make work‑from‑home transitions seamless. The result: continued service during the pandemic, strong customer retention, and new business wins thanks to a simpler, remote renewal experience.

Scott Insurance

Ashley Moore

Small Commercial and Personal Lines Leader