Case Study: Dyste Williams achieves scalable growth and 24/7 client service with Applied Systems' Applied Epic

Dyste Williams drives growth through connectivity

Dyste Williams Insurance, a Minneapolis-based agency led by President Ted Dyste since 1992, has grown steadily into multiple lines of business and now faces the challenge of integrating a new large-group insurance block while maintaining high service levels. With 24+ employees in one office, the agency needed scalable infrastructure and anytime, anywhere access so staff could support clients in the field or from home.

Dyste Williams implemented Applied Epic for a single view of customers and standardized workflows, plus Applied CSR24 and Applied Mobile for 24/7 client self-service and remote access. The scalable architecture has enabled seamless acquisitions and faster onboarding of new business, allowed staff to resolve client issues on the spot, and supported continued growth and profitability.

Dyste Williams

Ted Dyste

President