Case Study: National Truck League achieves 24/7 customer self-service and streamlined operations with Applied Systems

Cloud technology enables National Truck League to serve its unique customer base

National Truck League Insurance Solutions is a London, ON–based brokerage with 43 employees across two offices that serves trucking clients nationwide. The firm struggled with four disparate databases and information silos that reduced transparency, made account management difficult, and prevented remote access and customer self-service.

National Truck League consolidated operations with Applied TAM, Applied Mobile, Applied CSR24 and Applied Cloud to centralize client data, enable mobile access for producers and give customers a 24/7 self-service portal. The move cut mail costs by 40% in seven months, sped certificate processing without adding headcount, improved productivity and cross‑sell/upsell opportunities, increased sales, and delivered business continuity and better customer service.

National Truck League

Michele Stiller

Vice President of Operations