Case Study: BHS Insurance achieves streamlined workflows and increased efficiency with Applied Systems' Applied Epic

BHS Insurance Drive efficiency with advanced business automation

BHS Insurance is a 35‑year independent agency based in Grandville, MI with more than 100 employees across four offices. The agency needed to drive efficiency and create a single source of truth to standardize operations, eliminate disparate processes, and ensure staff had reliable access to the same information.

BHS implemented Applied Epic with IVANS Markets integration as a single agency management system and built customized workflows to automate core processes. The centralized platform standardized operations, increased productivity, and provided consistent, trusted records for the entire agency—helping staff work faster and more consistently.

BHS Insurance

Lori Heemstra

Commercial Lines Coordinator