Case Study: BancorpSouth Insurance achieves 10% RPE growth and 24/7 self-service with Applied Systems' Applied Epic and CSR24

BancorpSouth Insurance Drive your digital transformation strategy

BancorpSouth Insurance, a Gulfport, MS–based agency with more than 600 employees across 33 offices, needed to stay ahead of clients’ rising digital expectations and find technology to support a comprehensive digital transformation and more efficient operations.

They implemented Applied Epic as their core management system, along with Applied CSR24 for cloud-based, omnichannel client self-service and automated certificate processing, and Applied Mobile for field access. The unified platform streamlined integrations across all offices, enabled faster, 24/7 client interactions, and boosted efficiency — revenue per employee rose 10% since 2013 and certificate-processing productivity increased more than 75%, allowing the agency to take on more business.

BancorpSouth Insurance

Scott Naugle

Executive Vice President