Case Study: Fonteva cuts QA costs and eliminates customer-reported bugs with Applause

Fonteva - Customer Case Study

Fonteva, a fast-growing Arlington, VA company that builds association management cloud software on the Salesforce platform, faced a critical QA challenge: seven continuously upgraded products, frequent releases, and rising customer-reported issues. Recruiting local QA talent was difficult and expensive, and episodic testing needs made a full-time team impractical—pushing up cost-per-resolution and risking product quality and customer operations.

Fonteva partnered with Applause for on-demand, in-sprint testing that integrates with their team like internal staff. The partnership reversed trends—Fonteva began fixing more bugs than customers reported, reduced cost per issue from $2,111 to $190, improved cost-per-resolution by 2.3x, eliminated QA as a release bottleneck, and increased customer confidence in their releases.

Fonteva

Mac Anderson

CTO