Case Study: a UK not-for-profit healthcare provider improves employee experience with Applaud

a not-for-profit healthcare provider cuts offboarding spend by 33% with Applaud

The customer, a UK-based not-for-profit healthcare provider, faced challenges with inefficient HR processes, prolonged query wait times, and a high risk of error in employee offboarding. To advance its digital innovation strategy and improve the experience for its 15,000 employees, it partnered with vendor Applaud to implement its digital employee experience platform.

Applaud delivered a centralized platform featuring a call-back booking service, a knowledge library, and streamlined offboarding. The results were outstanding, with a 33% reduction in unnecessary offboarding spend. The platform was successfully rolled out to all employees, saving hundreds of hours in administrative processing time and allowing staff to focus more on patient care.