Case Study: Family Building Society achieves a more efficient, personalised digital experience with Appius

Family Building Society reduces complexity with Appius, replacing 6 unconnected systems

Family Building Society, a UK-based financial institution, faced challenges with a dated and inefficient digital intermediaries website that failed to generate leads, alongside a set of disconnected internal systems that increased operational risk and inefficiency. Appius was engaged to address these issues using the Progress Sitefinity experience platform.

Appius implemented a new Sitefinity-based website featuring personalization for users and a modular approach to product information, which greatly increased efficiency and reduced risk. The solution included a new, more robust infrastructure and real-time analytics. As a result, Appius became a strategic digital partner for Family Building Society, which is now confident the new systems will improve efficiency and customer service.

Family Building Society