Case Study: Healthwave improves understanding of digital carers’ needs with Appinio

How Healthwave uncovered digital carers' needs to accomplish their caregiving task more effectively

Healthwave, a team of digital transformation specialists, partnered with Appinio to understand the needs of digital carers. Their challenge was to uncover the specific requirements of this group, identifying which tools and knowledge would help them provide care more effectively, especially as healthcare services become increasingly digitized.

Appinio provided a research solution, rapidly surveying 2000 users of online health services. The results were delivered via an interactive dashboard with easy-to-understand visuals, enabling Healthwave to gain a better understanding of digital carers' needs, identify areas requiring additional resources, and triangulate the data with their qualitative research to create a tailored support approach.

Healthwave

Oli Sleeman

Business Director