Case Study: NatWest achieves faster risk governance and workflow automation with Appian

NatWest cuts product governance from 4.5 days to less than 20 minutes with Appian

NatWest Group, the UK's largest business bank, faced challenges in managing complex change and risk governance processes, which caused significant delays. A single policy change could take up to four weeks, extending the journey from idea to value to several months. To address this, NatWest turned to Appian and its low-code automation platform, seeking to improve speed and operational efficiency while maintaining rigorous compliance.

Using Appian's data fabric to unify disparate systems, NatWest integrated 14 separate processes into a consistent architecture. This Appian solution dramatically accelerated cycle times; for example, product governance assessments were reduced from 4.5 days to under 20 minutes. Overall, the bank automated 46% of the data in these governance processes, achieving faster time to value, enhanced risk controls, and a greatly improved employee experience.

NatWest