Case Study: Vizor boosts player feedback management and reply rates with AppFollow

Vizor boosts reply rates to 92% with AppFollow

Vizor, a mobile game studio, faced challenges in efficiently managing player feedback across its multiple projects, including balancing automation with a personal touch and analyzing sentiment across various languages. To address this, they turned to AppFollow's platform for review management.

By implementing AppFollow, Vizor utilized its auto-tagging, AI-powered response generation, and translation features to automate workflows. This solution delivered significant results, including a 92% average reply rate for their main titles and a 25% reduction in average reply time. AppFollow enabled the studio to save time on routine tasks while maintaining quality human interaction where it was needed most.

Vizor